FAQ

Our office hours for St. Charles are as follows:
Monday – 8:00 a.m. to 7:00 p.m.
Tuesdays – 8:00 a.m. to 7:00 p.m.
Wednesdays – 8:00 a.m. to 5:00 p.m.
Thursdays – 8:00 a.m. to 7:00 p.m.
Fridays – 8:00 a.m. to 4:00 p.m.
Saturdays – 9:00 a.m. to 12:00 p.m.
Our phone hours are Monday-Friday 8:30 a.m. to 5:00 p.m.

Our office hours for North Aurora are as follows:
Office Hours (closed for lunch)
OB/GYN: Mon – Thu 8:00am – 5:00pm
Friday – 8:00am – 4:00pm
Pediatrics: Mon – Thu 9:00am – 5:00pm
Friday – 9:00am – 4:00pm

Office Phone Hours (Receptionist)
Monday: 8:30am – 5:00pm
Tuesday: 8:30am – 5:00pm
Wednesday: 8:30am – 5:00pm (closed 12-1)
Thursday: 8:30am – 5:00pm
Friday: 8:30am – 4:00pm

We pride ourselves on being accessible, and thus make every effort to accommodate all of our sick patients. If you are ill and you need to make an appointment to be seen or if you are not sure if you need to be seen, please call our office as early in the day as possible. This will help us work in all emergencies in a timely fashion. Our triage nurses are available throughout the day to discuss your child’s health to determine whether an appointment is necessary.

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Consultation appointments are available to discuss medical and behavioral issues that are too complex to fully address at routine visits. Please call in advance to schedule these visits.

Health insurance has become quite complicated. As a service to you, we will submit your claim for you as long as we have a current copy of your card on file and we have proof that you have named us as your provider. Without this information, it is impossible for us to help you file your claim. Instead, you will be billed for our services and you will need to submit the claim yourself. Co-pays and deductibles should be paid at the time of visit.

We will make every effort to assist you in understanding your insurance plan, but please realize that this is not our area of expertise. It is in your best interest to understand the services that are covered by your plan and how your plan works. This is particularly true for newborns and patients new to the area and new to our practice.

A physician is always available for emergencies after hours. Please call (630) 897.6044 and you will be directed to our exchange. Our physicians share call. If your physician is not on call, one of the other doctors will be available to help you. Remember, after-hour calls are for emergencies only.

Generally, your first screening mammogram should be done at age 40 unless you have a close family history of breast cancer. However, if you feel a lump or have any concerns prior to age 40, consult your physician. Remember to perform regular self-breast exams.

Generally, your Pap Smear should be performed annually. However, if you have had a history of abnormal paps, or your physician has instructed you differently, you may need to have a pap smear more or less frequently.

Yes. Pap Smears do more than screen for cervical cancer. They also measure the amount of hormonal activity in the vagina. They can also screen for vaginal cancer, and they can detect certain infections. Pelvic exams are necessary to detect other problems.

Our physicians can see only a certain number of annual exams every day to allow for problems and other types of visits. Therefore, we send out reminder cards 3-4 months in advance of the time you are due for your annual exam. Please call as soon as you receive your card so that you can get the appointment of your choice.

Our nurse practitioners are available for most all types of exams including pap smears, breast exams, obstetrical care, infections, birth control, etc. Our staff is available to assist you in making the appropriate provider selection. If your physician is unavailable, our nurse practitioner’s schedule is much more flexible.

For timeliness, please contact your pharmacy to fax us a refill request. If you prefer, please leave a message and we will gladly return your call. When leaving a message, please include the name, dosage, and amount of the medication being requested and the patients name, date of birth, your contact information, and the name and location of your preferred pharmacy. Refills will be completed within 48 hours unless requested otherwise. Thank you.