Frequently Asked Questions
What are your office hours?
Can my child be seen on the same day that I call?
When does my child need a check-up?
What is a consultation appointment?
Which health insurances do you accept?
How do I get a medication refill?
What are your office hours?
Our office hours are as follows:
Monday - 8:00 a.m. to 7:00 p.m.
Tuesdays - 8:00 a.m. to 7:00 p.m.
Wednesdays - 8:00 a.m. to 5:00 p.m.
Thursdays - 8:00 a.m. to 7:00 p.m.
Fridays - 8:00 a.m. to 4:00 p.m.
Saturdays - 9:00 a.m. to 12:00 p.m. for same day sick appointments only
Our phone hours are Monday-Thurs 8:30-4:30, Fridays 8:30-4:00 and
Saturday (Pediatrics only) 8:30-12:00.
Can my child be seen on the same day that I call?
We pride ourselves on being accessible, and thus make every effort to accommodate all of our sick patients. If your child is ill and you need to make an appointment to be seen or if you are not sure if your child needs to be seen, please call our office as early in the day as possible. This will help us work in all emergencies in a timely fashion. Our triage nurses are available throughout the day to discuss your child's health to determine whether an appointment is necessary.
Back to topWhen does my child need a check-up?
Children require frequent health maintenance visits through childhood. We perform routine physical exams and health maintenance at 2-3 days after discharge from the hospital, 2 weeks, 1 month, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 24 months and then annually. Please schedule these appointments with at least one month's notice. The State of Illinois requires that all children entering preschool, kindergarten, sixth grade and ninth grade have a complete physical exam and certain immunizations. This exam is valid for one year. The school will mail you a form in the spring before that school year. Please make sure the top of the form is filled out completely. If you have not received the form, you may download the same form from our website. To download our forms, please click here.
Please call well in advance of the start of the school year to schedule your appointment -this can be done as early as springtime.
Please prepare your child for what to expect during the visit, including the possibility of injections. This will help the visit go more smoothly for everyone.
Back to topWhat is a consultation appointment?
Consultation appointments are available to discuss medical and behavioral issues that are too complex to fully address at routine visits. Please call in advance to schedule these visits.
Back to topWhich health insurances do you accept?
Health insurance has become quite complicated. As a service to you, we will submit your claim for you as long as we have a current copy of your card on file and we have proof that you have named us as your provider. Without this information, it is impossible for us to help you file your claim. Instead, you will be billed for our services and you will need to submit the claim yourself. Co-pays and deductibles should be paid at the time of visit.
We will make every effort to assist you in understanding your insurance plan, but please realize that this is not our area of expertise. It is in your best interest to understand the services that are covered by your plan and how your plan works. This is particularly true for newborns and patients new to the area and new to our practice.
- Aetna Select Choice HMO
- Aetna Managed Choice POS
- Aetna Elect Choice EPO
- Aetna PPO
- Aetna Quality POS
- Aetna US Access
- Aetna Choice POS II
- Blue Cross/Blue Shield PPO
- Blue Cross/Blue Shield POS
- Blue Cross/Blue Shield Choice Plans
- Blue Advantage HMO
- Beech Street PPO
- Caterpillar Network
- Coventry /CCN / First Health PPO
- Cigna PPO
- Cigna Open Access Plus
- Cigna HMO
- Great West PPO
- Great West POS
- Great West One Plan Open Access
- HFN
- HMO Illinois
- Humana Select HMO
- Humana Premier HMO
- Humana IPA
- Humana Choice Care
- Humana One PPO
- Illinois Medicaid
- Medicare Part B
- PHCS / Multiplan PPO
- Preferred Network Access
- Preferred Plan PPO
- Unicare HMO
- Unicare Performance HMO
- Unicare PPO
- UnitedHealthcare (All Products)
How do I get a medication refill?
For timeliness, please contact your pharmacy to fax us a refill request. If you prefer, please leave a message and we will gladly return your call. When leaving a message, please include the name, dosage, and amount of the medication being requested and the patients name, date of birth, your contact information, and the name and location of your preferred pharmacy. Refills will be completed within 48 hours unless requested otherwise. Thank you.
