FAQ

Our office hours for St. Charles are as follows:
Monday – 8:00 a.m. to 7:00 p.m.
Tuesdays – 8:00 a.m. to 7:00 p.m.
Wednesdays – 8:00 a.m. to 5:00 p.m.
Thursdays – 8:00 a.m. to 7:00 p.m.
Fridays – 8:00 a.m. to 4:00 p.m.
Saturdays – 9:00 a.m. to 12:00 p.m.
Our phone hours are Monday-Friday 8:30 a.m. to 5:00 p.m.

Our office hours for North Aurora are as follows:
Office Hours (closed for lunch)
OB/GYN: Mon – Thu 8:00am – 5:00pm
Friday – 8:00am – 4:00pm
Pediatrics: Mon – Thu 9:00am – 5:00pm
Friday – 9:00am – 4:00pm

Office Phone Hours (Receptionist)
Monday: 8:30am – 5:00pm
Tuesday: 8:30am – 5:00pm
Wednesday: 8:30am – 5:00pm (closed 12-1)
Thursday: 8:30am – 5:00pm
Friday: 8:30am – 4:00pm

We pride ourselves on being accessible, and thus make every effort to accommodate all of our sick patients. If your child is ill and you need to make an appointment to be seen or if you are not sure if your child needs to be seen, please call our office as early in the day as possible. This will help us work in all emergencies in a timely fashion. Our triage nurses are available throughout the day to discuss your child’s health to determine whether an appointment is necessary.

Children require frequent health maintenance visits through childhood. We perform routine physical exams and health maintenance at 2-3 days after discharge from the hospital, 2 weeks, 1 month, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 24 months and then annually. Please schedule these appointments with at least one month’s notice. The State of Illinois requires that all children entering preschool, kindergarten, sixth grade and ninth grade have a complete physical exam and certain immunizations. This exam is valid for one year. The school will mail you a form in the spring before that school year. Please make sure the top of the form is filled out completely. If you have not received the form, you may download the same form from our website.

Please call well in advance of the start of the school year to schedule your appointment -this can be done as early as springtime.

Please prepare your child for what to expect during the visit, including the possibility of injections. This will help the visit go more smoothly for everyone.

Consultation appointments are available to discuss medical and behavioral issues that are too complex to fully address at routine visits. Please call in advance to schedule these visits.

Health insurance has become quite complicated. As a service to you, we will submit your claim for you as long as we have a current copy of your card on file and we have proof that you have named us as your provider. Without this information, it is impossible for us to help you file your claim. Instead, you will be billed for our services and you will need to submit the claim yourself. Co-pays and deductibles should be paid at the time of visit.

We will make every effort to assist you in understanding your insurance plan, but please realize that this is not our area of expertise. It is in your best interest to understand the services that are covered by your plan and how your plan works. This is particularly true for newborns and patients new to the area and new to our practice.

For timeliness, please contact your pharmacy to fax us a refill request. If you prefer, please leave a message and we will gladly return your call. When leaving a message, please include the name, dosage, and amount of the medication being requested and the patients name, date of birth, your contact information, and the name and location of your preferred pharmacy. Refills will be completed within 48 hours unless requested otherwise. Thank you.

Please call them immediately if you suspect an accidental poisoning at 1 (800) 222.1222

Here is their website http://illinoispoisoncenter.org for further information.

The Illinois Poison Center is a non-profit health service that provides those who live and work in Illinois with access to comprehensive and trusted information and treatment advice on potentially harmful substances via a free, confidential 24-hour hotline. The hotline is staffed by specially trained medical experts, including doctors, nurses and pharmacists.

Home Safety Tips from The Illinois Poison center:

We are compiling a list of classes and will update them here shortly.